THZGAIXM LW11

15ATM Swimming Waterproof2100+ Sports Modes3Message Notification4Gift Idea124H Stress Monitoring224H Sleep Monitoring324H Blood Oxygen Monitor424H Heart Rate MonitoringQ1: What factors affect step count? 1). The watch has a setting that steps below 12 will not be counted in the number of steps, so it will make the phone steps more than the watch 2). Please Test whether the watch's function of raising the wrist to brighten the screen is normal 3). When setting for the first time, please fill in the informs of gender, age, height, and weight honestly and accurately, which will affect the calculation of the acceleration sensor algorithm. 4). The wearing condition also has a certain influence on the accuracy of the results. It is necessary to ensure that the watch does not move up, down, left and right. 5）Swing arm posture, stride length, body shape, road surface smoothness, uphill and downhill will also affect the step count 6) If the above reasons are ruled out, and the error of the pedometer is more than 10%, then it may be the fault of the acceleration sensor. Please con tact us for help. Q2: What should I do if can't connect to the phone? 1). Reset the watch first: Setting--System--Reset 2). Close the bluetooth in the phone setting and then open again. 3). Bind the watch in the app of your phone(must bind it in phone app, not in phone setting) Troubleshooting Guide