GENERAL
This Privacy Policy ("Privacy Notice") provides you with information regarding the processing of your personal data carried out by Allware. Allware’s services are provided to you via the www.allware.com website ("Website").
About Allware
Allware Technologies FzCO is a company registered under the laws of Dubai, United ArabEmirates, and the Dubai Multi Commodities Centre Free Zone, with a registered office at Uptown Tower, Floor 12, Office 262, Jumeirah Lakes Towers, DMCC, Dubai, United Arab Emirates.
License number: DMCC-964995
You may contact us by writing to chc@allware.com.
If you have a complaint about Allware’s privacy practices, you should write to us at law@allware.com.
Please be aware that no data protection officer is operating in relation to data processing carried out by Allware.
When Allware processes your personal data on the basis of our legitimate interest (as defined herein), you have the right to object to that processing. If you wish to exercise this right, please contact Allware at the email addresses specified above.
As a metasearch company, Allware may redirect you to the websites or apps of third parties. Please note that Allware has no control over these third-party services and that your use of these services is subject to the privacy policies posted on the corresponding websites or apps, not to this Privacy Notice.
Continuous technological development, changes to our services, changes to laws, or other reasons may require us to amend our Privacy Notice. We will make changes to this Privacy Notice regularly, and we ask that you keep yourself informed of its contents.
YOUR RIGHTS
You have the following rights with respect to your personal data. Please refer to Section 1 to get information about how to contact us and to exercise such rights.
General rights
You have the following legal data protection rights: the right of access, the right to deletion, the right to correction, the right to restriction of processing, and the right to data portability.
Right to revoke consent
You have the right to revoke consent previously provided to us at any time. The consequence of this will be that we will no longer process your personal data in relation to that consent in the future. The revocation of consent does not affect the legality of any processing carried out on the basis of the consent up to the time of your revocation.
Right to object to processing of data based on legitimate interests
If we process your personal data on the basis of legitimate interests, you have the right to object at any time, for reasons arising from your particular situation, to such processing. If you object, we will no longer process your personal data unless we can establish compelling and legitimate grounds for processing that outweigh your interests, rights, and freedoms, or if the processing aids in enforcing, exercising, or defending legal claims.
Right to object to direct marketing
If we process your personal data for the purpose of direct marketing, you have the right to object at any time to such processing. For further details on how to object to any form of direct marketing, please contact us.
WHAT DATA WE COLLECT
When you use our services, we may process these types of personal data:
User data
Personal data collected for the creation of a member account, such as your name, email address, and password. Contact details and other information you may share with us, such as your postal address, age, gender, country of residence, social network profiles, messages sent to our team, feedback, comments, replies to surveys or interviews, and participation in any of our promotional activities.
Usage data
Information about how you use our services, including the details entered by you when conducting a search (e.g., destination, date, number of guests, currency), deals viewed, and links clicked. Interaction with our marketing communications: we may collect information about your engagement with our direct marketing messages, including newsletters and push notifications (for instance, analytics on how many times you open our newsletter or click hyperlinks). Booking data: when you use our services and click a link to an accommodation offer listed on our services, the online booking site making that offer may send us personal data relating to any subsequent booking or reservation that you make on that site. Location data: we may process approximate location information based on your IP address (country or city level). Furthermore, with your prior consent, we may use GPS data to provide you with customized search results on your mobile. Bank data: even though we are not directly involved in the accommodation booking and payment process, we may ask you to share your bank details from time to time, for example, to issue compensation to users. Technical data: examples include IP address, cookies, identification data (session ID, member ID, device ID), access status/HTTP status code, browser software and version, operating system and its interface, internet service provider, language, and other configuration settings.
COOKIE POLICY
Allware uses "cookies" to store visitor choices, such as which pages the visitor has opened or downloaded, and to tailor the display of the Allware site to the visitor's browser and other information sent by the browser. By using the site, the visitor agrees to the setting of a cookie on their computer by Allware. Allware uses the following types of cookies:
Session cookie
This cookie is created only for the duration of your visit and is automatically deleted afterward. It does not contain any personal data. By setting a session cookie, Allware ensures that the allware.com site is more user-friendly and safer to use. The validity period of the session cookie expires at the end of the session (temporary, lasting a few hours).
Unique user ID cookie
The purpose of this cookie is to show you the most relevant information during each visit to Allware. The unique user ID cookie does not contain any personal data; it stores individual user activities and settings. The unique user ID cookie is valid for one month from the date of your visit.
Cookies set by external organizations
Cookies are also used by our advertising partners. The servers operated by these partners store a cookie directly in the visitor's browser when they visit www.allware.com. These cookies do not contain any personal data.
WHY AND HOW WE USE YOUR PERSONAL DATA
Below you will find information about (i) the reasons why we collect and use your personal data, and (ii) for each purpose, the corresponding legal basis and categories of personal data involved.
Your personal data may be used in the following ways:
Provide our services, including helping you compare product prices and offers.
Legal basis: performance of a contract, consent.
Categories: user data, usage data, search history, searched products, technical data.
Create and maintain a safe and reliable environment for our services, including your user account.
Legal basis: compliance with legal obligations, legitimate interest.
Categories: usage data, technical data.
Understand how you use our services and use the feedback you send us to improve them, identify trends, and develop new products and features.
Legal basis: consent, legitimate interest.
Categories: user data, usage data, booking data, technical data.
Send you direct marketing communications about our services or related services, provide you with advertisements on our services and third-party websites (whether personalized or not), and administer promotional activities (such as sweepstakes and giveaways).
Legal basis: consent, legitimate interest.
Categories: user data, usage data, technical data.
Communicate with you, respond to your questions and comments, and provide customer service.
Legal basis: performance of a contract, legitimate interest.
Categories: user data, usage data, booking data, bank data.
Fulfill contractual obligations with third parties, such as online booking sites listed in our services.
Legal basis: performance of a contract, legitimate interest.
Categories: user data, usage data, booking data.
Comply with legal obligations, respond to requests from law enforcement, prevent fraud, and
establish, exercise, or defend legal claims.
Legal basis: compliance with legal obligation, legitimate interest, performance of a contract.
Categories: user data, usage data, booking data, technical data.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to and stored at a destination outside the Middle East. It may also be processed by staff operating outside the Middle East who work for us or for one of our suppliers. Such staff may be engaged in, among other things, sending you relevant information when new products are posted on the site and the provision of support services. By submitting your personal data, you agree to this transfer, storage, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this
All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to prevent unauthorized access.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to third parties.
Our site contains links to other third-party websites. We are not responsible for the privacy practices or the content of these sites. If you have concerns about how other websites collect and use information about you, make sure to read their privacy policies.
If we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Allware, or substantially all of its assets, is acquired by a third party, personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms and conditions or other agreements, or to protect the rights, property, or safety of Allware, our customers, or others.
This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We may also disclose data to third parties for the purposes of improving our services or to provide you with information that we believe may be relevant or of interest to you.
SECURITY
We will use our reasonable endeavors to store your personal information securely and to make the site as secure as possible against unauthorized access. We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use.
Despite our reasonable efforts, we are unable to ensure or warrant the security of any personal information transmitted to us. Accordingly, all personal information disclosed by you to us is at your own risk, and we are not liable for any unauthorized access to such information.
If we determine that personal information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that personal information unless we are required by law to retain it.
ACCESS TO INFORMATION
If you would like to change or delete any of your information, please write to us at chc@allware.com, and we will make the changes for you.
POSTING PERSONAL INFORMATION ON PUBLICLY ACCESSIBLE AREAS
A publicly accessible area of our website is any area that is accessible by the general public and may be indexed by search engines. You are solely responsible for any personal information that you disclose and disseminate in publicly accessible areas. You should never disclose personal information relating to any other person without their express consent.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.
DELETED DATA
We keep your personal data only for as long as needed or permitted in light of the purposes for which it was collected and consistent with applicable law. Thereafter, we delete the data immediately unless we still need it until the expiry of statutory limitation periods (e.g., for evidence purposes for civil law claims or accounting and tax law reasons), or if there is another legal basis under data protection law for continued processing in the specific case. We will anonymize your data if we intend to use it for analytical or statistical purposes over longer periods.
