From the manufacturer
Review: Worth the money - Was finding a long lasting and low
maintenance printer and came around this printer . I got my
printer delivered yesterday and till now I have tried scanning
and printing through my pc also. I can say it's a decent printer
if you are student or an office worker , why am I saying?
Because: Print quality - it's does what it is supposed to do (
you can see in the image ) Print speed - Sometimes the colourfull
prints ( like the image attached) take time like 1 or 2 min , but
the grayscale ones are very fast . Attachment - the wire is not
too long ( 1 meter I guess) ,so you may need to place the printer
near the switch board and the other end of the plug wire which is
supposed to be attached to the printer is a bit loose in mine one
. Well it's too early to judge it's performance, I'll again write
the review after some months if in case I see any misfunctioning
but as for now , it does its job .
Review: This was a disastrous purchase—one I’ll regret for a long
time. - To begin with, nowhere was it clearly disclosed that this
device is incompatible with macOS. I’ll own part of the blame for
trusting the brand and the marketplace instead of
double-checking, but let’s be honest: this kind of omission would
never fly in a more consumer-friendly market. Here, it’s quietly
brushed under the carpet because the priority is selling boxes,
not serving customers. After realizing the macOS dead end, I
configured with a Windows laptop just to make the product usable.
What followed was a masterclass in how not to design software.
The scanner worked—then didn’t. Reinstall. The printer vanished.
Reinstall. Scanning needed a different app. Reinstall. HP Smart
stopped working altogether. Reinstall again. This cycle repeated
so many times that I lost count. Hours wasted, patience
exhausted, and for what? A basic printer-scanner setup that
should work out of the box. Eventually, through sheer persistence
rather than good design, I managed to get it running. But the
real disaster came after a firmware update. The update completely
broke the setup. This time, there was no way back. When I tried
to download drivers manually, the official support site collapsed
into absurdity. Enter the serial number and you’re rewarded with
a clean, unapologetic 404 error. No driver page. No fallback. No
explanation. Just a dead link—on an official support site. Still
hoping for some professionalism, I contacted their so-called
“24×7 WhatsApp support.” What followed was almost comical. They
asked the usual scripted questions—name, email, model number,
purchase date—only to conclude by suggesting a paid technician
visit. When I refused and asked a simple, reasonable
question—“Where is the driver page I should have access to?”—the
response was to visit a service center instead. Immediately after
that, they cheerfully asked if there was “anything else” they
could help with. That question alone felt like satire. To
summarize: incomplete disclosures, broken software, firmware that
destroys functionality, missing drivers, non-existent online
support, and a push toward paid service for problems created by
their own ecosystem. This isn’t just a bad product—it’s a bad
experience end to end. Bottom line: don’t buy this. Save your
money, your time, and your sanity.
