The HP Envy 6555e All-in-One delivers color printing, scanning
and copying, plus a 35-sheet auto document feeder and 100-sheet
paper capacity. It includes wireless and mobile printing
capabilities to keep your multifunction printer connected, and
prints quality documents and photos every time with
true-to-screen tech. This inkjet printer lets you easily navigate
print jobs with its intuitive color touchscreen. It's also
AI-enabled to intuitively adapt to your workflow, with wireless
and security features that keep your multifunction printer up to
date and secure.
Review: Nice printer - Works well but took some time to get
everything working
Review: Buy this printer or use HPs instant ink and you will live
to regret it. - Response to HP’s Inquiry About My One-Star Rating
You asked why I gave HP customer service a one-star rating. I
suggest you read my original review—but since you’re asking
again, I’ll spell it out. I am an 83-year-old widow living on
Social Security. I purchased the HP Envy 6555e printer to print
family photos. Instead, I was handed a mess: • Setup was a
nightmare. It took hours of trial and error to get the printer
working. I followed every instruction. It was practically
impossible. • It worked for one week. Then HP sent the wrong ink
cartridges. Your Instant Ink service failed, and your support
team couldn’t fix it. • I now own TWO brand-new HP printers.
Neither works. Why? Because your customer service refused to send
a local return code. Instead, you expected me to drive 35 miles
into city traffic. That’s not just inconvenient—it’s dangerous. •
You kept my money. You offered no solution, no empathy, and no
accountability. I’m left with broken equipment and no recourse.
If you truly want to understand why I’m unhappy, start by
acknowledging this: HP made it impossible for me to use the
product I paid for. You made it impossible to return it. And you
made it impossible to trust your company again. I don’t have
money to throw away. I don’t have the ability to drive into city
traffic. I don’t have working printers. What I do have is a
voice—and I’m using it to warn others. HP makes junk. HP makes
promises it doesn’t keep. HP leaves vulnerable customers
stranded. That’s why you got one star. You earned it. Dear HP
Customer Support, I am writing to formally express my deep
dissatisfaction with a recent series of experiences involving two
HP printers—an Envy 6555e and an Envy 6110r—and the Instant Ink
program. What began as a routine setup has devolved into a costly
and inaccessible situation that I am unable to resolve without
assistance. Summary of Issues: - I purchased the HP Envy 6555e
and enrolled in the Instant Ink program. After one week of
successful use, the program sent incorrect cartridges, which
damaged the printer and rendered it unusable. - In the process of
trying to resolve this, I inadvertently ordered the HP All-in-One
package, which included the HP Envy 6110r. I attempted to cancel
the order immediately, but it was processed and shipped before
cancellation could take effect. - I tried to return the HP Envy
6110r using the label provided by HP, but my local offices
refused to accept it. I was told I would need to travel 35 miles
to a special FedEx location. As someone who does not drive, this
is not a viable option. - I have now canceled my HP account,
which prevents me from setting up the second printer. I am left
with two unusable devices—one broken, one blocked—and no
accessible path to return or resolve either. Request for
Resolution: I respectfully request that HP provide a return
solution that does not require travel, such as a scheduled pickup
or alternate drop-off location within reach. Additionally, I ask
that HP either replace the damaged HP Envy 6555e or offer a
refund, given that the damage was caused by incorrect supplies
sent through your own program. This situation has caused
significant stress and inconvenience. I trusted HP to deliver
reliable products and support, and I hope you will take this
opportunity to restore that trust. Sincerely, Kathleen Coffey
Grants Pass, Oregon
