desertcart.com : ANNKE 8CH H.265+ 3K Lite Wired Security Camera
System with AI Human/Vehicle Detection, 4 x 1920TVL 2MP CCTV IP67
Cameras with Smart Dual Light for Outdoor Use, Color Night
Vision, 1TB Hard Drive : Electronics
Review: Great System/Bot Customer Service - UPDATE: 12/15/2022 -
Annke stepped in to show themselves honorable. Apparently, a
supervisor took over my case. She looked back through my emails,
saw my frustration - and the problem - and set out to solve it.
First, after clarifying a few things, she advised that they are
retraining their newer agents in how to better deal with
customers who need a little extra help with all the internal
settings - because this system does offer quite a bit of fancy
features and not everything could be listed in the manual. They
are also looking to update some other issues so that customers
walk away with the info they need on a more timely schedule. And,
lastly, they offered to send us two extra cameras for our trouble
- which does indeed show a genuine concern for customer
satisfaction - and I must say, I was not expecting that one at
all. Obviously, they are truly intent on customer satisfaction -
and I feel much more comfortable about the product now. Thank
you, Annke. In lieu of the extra steps you are taking to provide
better customer service - and the FACT that this system is truly
kickass - It's a definite recommendation!! (PREVIOUS REVIEW)
Though I've had it for less than a week, the system - SO FAR - is
pretty good. Excellent picture quality, easy physical
installation. It does have a hard drive but doesn't have an
internal wifi connection - and this has caused an issue - b/c I
could never get it to cooperate with my phone. The phone app
setup was grinding and just would not cooperate. I installed the
system on my large TV and the video is great, though no matter
what I try, it won't send emails to alert me of threats as it's
supposed to. The worst part is CUSTOMER SERVICE. They offer a
number but a human NEVER answers. You are told to go online to
CHAT - but when you do - there's nobody to help you there either.
You have to send an email and wait for someone to contact you -
and when asking for clarification on a couple of setup issues
with regard to downloading and saving video - the reply was
simply to follow the instructions in the manual. SERIOUSLY? The
playback is a bit tricky as well. Playback includes an entire
minute before the "scene" and an entire minute after it's over. I
tried to check if that could be changed up a bit but - without
customer service to directly address this - I could not find the
internal setting to adjust (if even possible). They also do not
specify how long the videos are kept on any setting before
overwrite kicks in - but a professional electronics guy told me
his lasted about 6 months on continual record. He also helped me
figure out the correct way to download and back up the video I
needed since I couldn't get wifi connection -and the instructions
for any remedy were not available. Granted, most people who work
with electronic setups for a living or hard drives, etc., may not
have issues. I'm not completely ignorant of these things either
as I'm always working with different setups and even built two of
my own websites. But, to ME, I had to reread the instructions
over and over for clarity - and still, some were just not clear.
You will also need a magnifying glass to read the instructions or
use your phone's camera to zoom in. The print is SUPER, SUPER
SMALL and on some of the setup pics - the images are too blurry
to read at all. I would suggest this product (minus customer
service) for now because - if it lasts - it's truly great quality
video. Godspeed.
Review: Great system at a good price point - I got this Annke
security DVR system a few months back to replace a 2006 era Q-SEE
wired camera system, and I recently got around to installing it.
The old system was a 4 camera one, and the new Annke system is an
8 camera system, but this model ships with 4 cameras. I had
planned to simply use my old cameras with the new system to fill
in the remaining slots. However, after seeing the MASSIVE
improvement in video quality, night vision quality (IR
illumination), and an number of other factors, I decided to order
4 more matching cameras to upgrade to all 8 HD cameras. I didn't
spend a ton and get a 4k system like I was considering, but I am
still quite impressed with the quality of these HD cameras
(1920x1080). I can easily zoom in and read license plates, get
good facial views on people, and see smaller details on animals,
day or night. It's a huge improvement over the 960x480 system I
had before, and for the price point, I'm very satisfied. I didn't
have to swap out any wiring to replace my old cameras, and it was
straightforward to wire up the new ones. So far, I'm impressed
with the performance and the DVR is SILENT, especially compared
to my old one! I'm not sure what some reviewers were referring to
when they said their DVR was loud. Other than a minor whir of the
hard drive if you stick your head up close, it's dead quiet.
Here's to hoping I get 17 years out of this system like I did my
last one!
